This page explains how refunds work at Aeiza Flora.
When you can get a refund
- Your item arrived damaged or defective
- You received the wrong item
- Your order was cancelled before it was shipped
How refunds are processed
After we receive and check your return, or confirm the problem from your photos, we will tell you whether your refund is approved. Approved refunds go back to your original payment method within 5 to 7 business days. Your bank may take a few extra days to show the credit.
Cash-on-delivery orders
For orders paid by cash on delivery, refunds are sent by bank transfer or UPI. We will ask you for the details we need.
Items that are not refundable
Custom or personalised orders and items marked as final sale are not refundable unless they arrive damaged.
Shipping costs
Original shipping charges are refunded only if the problem was our mistake. For other returns, the return shipping cost is paid by the customer.
Need help?
Message us on Instagram with your order number and we will help.