We want you to love your Aeiza Flora order. If something is not right, here is how returns work.
Return window
You can request a return within 7 days of delivery if your item arrives damaged, defective or different from what you ordered.
What can be returned
- Items that arrive damaged or broken
- Items that are not what you ordered
- Items with a clear manufacturing defect
What cannot be returned
- Custom or personalised orders, unless they arrive damaged
- Items that have been used, washed or altered
- Items marked as final sale
How to start a return
- Message us on Instagram with your order number.
- Send clear photos of the item and the packaging, plus a short note about the problem.
- We will review your request within 2 business days and share the next steps.
Condition of returned items
Items must be unused and in their original packaging.
Refunds
Once a return is approved, your refund is handled as described on our Refund Policy page.